A customer support brain

Every ticket, resolution, and promise — shared by human and AI agents alike.

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Without memory

Customers repeat their history to every new support contact — human or bot. The context of past tickets, workarounds already tried, and promises already made is scattered across a ticketing system nobody queries mid-conversation.

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With Rekall

Per-customer memory shared across your whole support surface: the AI that answers first already knows the customer’s setup, past issues, and the workaround that failed last time. Escalations arrive with context instead of archaeology.

How it works

Every interaction is remembered

Tickets, chats, and resolutions land in customer-scoped memory via the REST API — from whatever helpdesk you already run.

AI answers with history

The support agent recalls this customer’s environment and past fixes before proposing anything — no “have you tried restarting.”

Handoffs carry context

Escalation to a human includes the full recall: what was tried, what the customer was told, what’s still open.

See it in action

The bot that already knows

// Inbound ticket from customer acme-support
const history = await rekall.memories.search({
  query: 'webhook delivery failures',
  hiveId: 'customer-acme',
})
// → 2 prior tickets: TLS cert issue (resolved),
//   retry-storm workaround (active — do NOT
//   suggest re-enabling instant retries)